Privacy Policy

Privacy Policy – Olivia Calgary Closet

At Olivia Calgary Closet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have regarding your personal data when you visit or make a purchase through our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

Olivia Calgary Closet is responsible for processing your personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR), where applicable.

Contact information

Olivia Calgary Closet
Email: info@oliviacalgarycloset.com

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us using the email address above.

2. Information We Collect

When you visit our website, we may automatically collect certain technical information, including:

  • Your IP address

  • Browser type and version

  • Device information

  • Operating system

  • Date and time of your visit

  • Pages viewed

  • Referring website or source

  • General website usage information

This information helps us improve website performance, maintain security, troubleshoot technical issues, and better understand how visitors use our website.

We process this information based on our legitimate business interests in maintaining a secure and reliable website.

3. Personal Information You Provide

Depending on how you interact with our website, we may collect personal information that you voluntarily provide, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order details

  • Customer account information

  • Communications you send to us

We only collect information that is necessary to provide our products and services, process your orders, respond to your requests, or comply with legal obligations.

4. Website Security

Protecting your personal information is important to us. Our website uses secure encryption technologies, including SSL (Secure Socket Layer) or TLS (Transport Layer Security), to help safeguard information transmitted between your browser and our website.

Although we take appropriate technical and organizational measures to protect your data, no online transmission or storage method can be guaranteed to be completely secure.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and ensure that our website functions properly.

Cookies are small text files stored on your device that help remember your preferences and improve website functionality.

We may use different types of cookies, including:

  • Essential cookies required for the operation of the website.

  • Functional cookies that remember your preferences.

  • Performance and analytics cookies that help us understand website usage.

  • Marketing cookies used, where applicable, to display relevant advertising.

When legally required, you will be asked to provide your consent before non-essential cookies are placed on your device. You can also manage or disable cookies through your browser settings at any time.

Please note that disabling certain cookies may affect the functionality of our website.

6. Contacting Us

If you contact Olivia Calgary Closet by email or through a contact form, we will process the personal information you provide solely to respond to your inquiry, provide customer support, or handle your request.

Depending on your inquiry, this information may include:

  • Your name

  • Email address

  • Order number

  • Any additional information you choose to provide

We retain correspondence only as long as necessary to resolve your request or comply with applicable legal obligations.

7. Customer Accounts

If you create an account on our website, we will store the information necessary to manage your account and process future orders.

You may request the deletion of your account at any time by contacting us at:

info@oliviacalgarycloset.com

Please note that certain information may be retained where required by applicable tax, accounting, fraud prevention, or other legal obligations.

8. Processing Orders and Fulfilling Contracts

To complete your purchase and provide our services, Olivia Calgary Closet processes the personal information required to fulfill your order. Depending on your purchase, this may include your name, billing and shipping address, email address, telephone number, payment details, and order history.

Your information is used to:

  • Process and confirm your order.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Handle returns or exchanges.

  • Prevent fraud and unauthorized transactions.

  • Meet legal and accounting obligations.

Your personal information will only be processed for purposes directly related to your purchase or where permitted by applicable law.

9. Sharing Personal Information

To operate our business efficiently, we may share your personal information with carefully selected third parties that help us provide our services.

These service providers may include:

  • Payment providers.

  • Shipping and logistics partners.

  • Website hosting providers.

  • Customer support platforms.

  • Marketing and email service providers.

  • Fraud prevention and security services.

  • Professional advisers where legally required.

These third parties only receive the information necessary to perform their services and are required to protect your personal information.

We never sell your personal data to third parties.

10. Payment Processing

Payments made through our website are securely processed by trusted third-party payment providers.

Depending on the payment option you choose, certain payment information may be shared with the relevant payment provider solely for processing your transaction.

These providers process your information according to their own privacy policies and applicable legal requirements.

Olivia Calgary Closet does not store complete payment card information on its own servers.

11. Shipping Partners

To deliver your order, we share the information necessary with our shipping partners.

This may include:

  • Your name.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order reference.

This information is used exclusively to deliver your order and provide shipment updates where available.

12. Customer Accounts

If you choose to create an account, we store the information necessary to provide account functionality and improve your shopping experience.

Your account may contain:

  • Personal details.

  • Saved addresses.

  • Previous orders.

  • Wishlist information where applicable.

  • Account preferences.

You may request deletion of your account by contacting:

info@oliviacalgarycloset.com

Certain information may still be retained where required by applicable law.

13. Email Marketing

If you subscribe to our newsletter, we may send you updates about new collections, promotions, exclusive offers, and company news.

You can unsubscribe at any time by:

After unsubscribing, your email address will be removed from our marketing mailing list within a reasonable period unless we are legally required to retain it.

14. Marketing Communications for Existing Customers

If you purchase products from Olivia Calgary Closet, we may occasionally send information about products or promotions similar to those you have previously purchased, where permitted under applicable law.

You can opt out of receiving these communications at any time by following the unsubscribe instructions included in the email or by contacting us.

15. Product Reviews

Following your purchase, we may invite you to leave a review about your shopping experience or purchased products.

Review requests help us improve our products and services and assist future customers in making informed decisions.

Participation is entirely voluntary.

If you no longer wish to receive review invitations, you can contact us at:

info@oliviacalgarycloset.com

16. Social Media Features

Our website may include links to social media platforms or integrated social media features that allow you to interact with our content. These features are provided by third-party platforms and are subject to their own privacy policies.

When you choose to interact with social media content through our website, those providers may collect information such as your IP address, browser information, pages visited, or other usage data. If you are logged into your social media account, the provider may associate your activity with your profile.

We recommend reviewing the privacy policies of the social media platforms you use to understand how your information is collected and processed.

17. Third-Party Services

To improve the functionality, performance, and security of our website, Olivia Calgary Closet may use trusted third-party service providers.

These providers may assist with services such as:

  • Website hosting

  • Payment processing

  • Fraud prevention

  • Email communication

  • Customer support

  • Shipping and logistics

  • Website analytics

  • Advertising and marketing

  • Performance monitoring

These providers only process personal information when necessary to perform their services on our behalf and are required to protect your information appropriately.

18. Website Analytics

We use analytics tools to better understand how visitors interact with our website. These tools help us improve website performance, user experience, navigation, and overall functionality.

Analytics information may include:

  • Pages visited

  • Time spent on the website

  • Device type

  • Browser information

  • Geographic region

  • Referral source

  • Click behavior

Where required by applicable law, analytics technologies are only activated after obtaining your consent through our cookie preferences.

19. Advertising and Remarketing

Olivia Calgary Closet may use advertising technologies to display relevant advertisements across search engines, social media platforms, and other websites.

These technologies help us:

  • Measure advertising performance.

  • Improve our marketing campaigns.

  • Display advertisements that are more relevant to visitors.

  • Limit the number of times the same advertisement is shown.

  • Better understand customer interests.

Advertising partners may use cookies or similar technologies to recognize your browser across different websites.

You may manage advertising preferences through your browser settings, your cookie preferences, or the privacy settings provided by the advertising platform you use.

20. Google Services

Our website may use services provided by Google to improve website performance, measure visitor activity, and support advertising campaigns.

Depending on your cookie preferences, Google services may collect information such as:

  • Device information

  • Browser type

  • Approximate location

  • Website interactions

  • Pages viewed

  • Session duration

  • IP address (where applicable)

Where available, IP anonymization and additional privacy features are used to help protect visitor information.

More information regarding Google's privacy practices can be found directly through Google's Privacy Policy.

21. Meta (Facebook and Instagram) Technologies

Our website may use technologies provided by Meta Platforms to understand how visitors interact with our website and to improve advertising performance.

These technologies may collect information regarding:

  • Website visits

  • Pages viewed

  • Purchases completed

  • Device information

  • Browser information

  • Marketing interactions

This information helps us measure campaign effectiveness and deliver advertisements that may be more relevant to visitors.

Where legally required, these technologies are only activated after your consent has been obtained.

22. Cookies Used for Advertising

Advertising cookies allow us and selected partners to present content and advertisements that are more relevant to your interests.

These cookies may:

  • Recognize returning visitors.

  • Measure campaign effectiveness.

  • Personalize advertisements.

  • Limit repetitive advertisements.

  • Support remarketing activities.

You remain in control of your cookie preferences and may update your choices at any time through your browser settings or our cookie management tool.

23. Data Transfers

Some of the service providers we work with may process information outside your country of residence.

Whenever personal information is transferred internationally, Olivia Calgary Closet takes appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable privacy legislation.

Where required, contractual safeguards or other legally approved transfer mechanisms are implemented.

24. Data Security

Protecting your personal information is one of our priorities.

We use appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures include, where appropriate:

  • Secure website encryption.

  • Restricted access to personal information.

  • Security monitoring.

  • Fraud detection systems.

  • Regular software updates.

  • Internal data protection procedures.

Although we continuously work to protect your information, no online service can guarantee absolute security. We therefore encourage customers to use strong passwords and protect their own account credentials.

25. Your Privacy Rights

Depending on your country of residence and applicable privacy legislation, including the General Data Protection Regulation (GDPR), you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You have the right to request confirmation of whether we process your personal information and, where applicable, receive a copy of the personal data we hold about you.

Right to Rectification

If any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated.

Right to Erasure

You may request the deletion of your personal information where there is no longer a lawful reason for us to continue processing it. Please note that certain information may need to be retained where required by law or for the establishment, exercise, or defense of legal claims.

Right to Restrict Processing

Under certain circumstances, you may request that we temporarily limit the way we process your personal information while a request or objection is being reviewed.

Right to Data Portability

Where legally applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format, or request that the information be transferred to another service provider where technically feasible.

Right to Object

You have the right to object to the processing of your personal information where such processing is based on our legitimate interests or where your information is used for direct marketing purposes.

If you object to direct marketing, we will stop sending promotional communications without undue delay.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

26. Complaints

If you believe that your personal information has been processed in a manner that does not comply with applicable privacy laws, you have the right to lodge a complaint with the competent data protection authority in your country or region.

We encourage you to contact Olivia Calgary Closet first so we have the opportunity to address your concerns directly.

27. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide our services.

  • Maintain customer accounts.

  • Comply with applicable legal obligations.

  • Resolve disputes.

  • Prevent fraud.

  • Enforce our agreements.

  • Meet accounting and tax requirements.

Once personal information is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal requirements.

28. Children's Privacy

Our website and services are not intended for children under the age required by applicable law to provide valid consent for the processing of personal information.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete the information as soon as possible.

If you believe that a child has provided personal information through our website, please contact us immediately.

29. Changes to This Privacy Policy

Olivia Calgary Closet may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technologies, or services.

Any updated version will be published on this page together with the revised effective date. We encourage visitors to review this Privacy Policy regularly to remain informed about how we protect personal information.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy, where permitted by law.

30. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the way Olivia Calgary Closet processes your personal information, please contact us.

Olivia Calgary Closet

Email: info@oliviacalgarycloset.com

We will make every reasonable effort to respond to your inquiry as quickly as possible and in accordance with applicable privacy legislation.

Last Updated: July 2026