Shipping Policy

Order Processing

At Olivia Calgary Closet, every order is carefully prepared to ensure it meets our quality standards before shipment.

Please allow 1–3 business days for order processing. During this time, your order is verified, packed, and prepared for dispatch.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Estimated Delivery Times

Our standard estimated delivery time is 5–15 business days, depending on your destination and local courier services.

Although we work with reliable shipping partners to deliver your order as quickly as possible, delivery times are estimates and may occasionally vary due to factors beyond our control.

These factors may include:

  • High seasonal demand

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Unexpected transportation disruptions

We appreciate your patience should any unforeseen delays occur.

Shipping Costs

We are pleased to offer free standard shipping on all orders.

There is no minimum purchase requirement, and no additional shipping fees will be charged during checkout unless a different shipping option is specifically selected.

Placing an Order

Ordering from Olivia Calgary Closet is simple:

  1. Select the products you wish to purchase.

  2. Add your chosen items to your shopping cart.

  3. Proceed to checkout.

  4. Carefully review your billing and shipping information.

  5. Complete your payment using our secure checkout system.

  6. Receive an order confirmation by email once your purchase has been successfully placed.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email whenever tracking is available.

Please allow some time for the tracking information to become active after shipment, as updates from shipping carriers are not always immediate.

If you experience any issues tracking your order, please contact our customer support team for assistance.

Delivery Delays

While we strive to meet our estimated delivery times, occasional delays may occur.

Olivia Calgary Closet cannot guarantee delivery dates, as shipping schedules are ultimately controlled by third-party courier services.

Should your shipment experience an unusual delay, our customer support team will gladly assist in investigating the status of your package.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete before submitting an order.

If an incorrect or incomplete shipping address is provided, this may result in delivery delays, additional shipping costs, or the package being returned by the carrier.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update the information before your order has been processed for shipment.

Shipping Insurance

To provide additional peace of mind, optional Shipping Insurance may be available during checkout.

When Shipping Insurance is purchased, your order receives additional protection against certain shipping-related issues.

Coverage

Shipping Insurance may cover:

  • Packages confirmed as lost during transit.

  • Items that arrive significantly damaged during shipment.

  • Packages that arrive with contents missing due to shipping-related damage.

Where a valid claim is approved, Olivia Calgary Closet will generally provide a replacement order at no additional cost.

Filing a Shipping Insurance Claim

If your insured shipment is affected, please contact us as soon as possible.

Email:

info@oliviacalgarycloset.com

To help us process your request quickly, please include:

  • Your order number.

  • A description of the issue.

  • Tracking information.

  • Clear photographs of any damaged items or packaging where applicable.

Claims should generally be submitted within 7 days of delivery or the expected delivery date.

Shipping Insurance Exclusions

Shipping Insurance does not normally apply to situations including, but not limited to:

  • Incorrect or incomplete shipping information provided by the customer.

  • Packages delivered successfully to the address provided but subsequently lost, misplaced, or stolen.

  • Delivery delays caused by customs authorities, government inspections, weather conditions, or courier operations.

  • Refused deliveries or packages left unclaimed by the recipient.

  • Damage resulting from improper handling after delivery.

Each claim is reviewed individually to determine eligibility.

Customer Support

If you have any questions regarding shipping, delivery times, tracking information, or Shipping Insurance, our customer support team is happy to assist you.

Olivia Calgary Closet

Email: info@oliviacalgarycloset.com