Terms and Conditions

Overview

Welcome to the website of Olivia Calgary Closet. Throughout these Terms & Conditions, the terms "we," "our," and "us" refer to Olivia Calgary Closet.

These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to be legally bound by these Terms & Conditions together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies published on our website.

If you do not agree with these Terms & Conditions, you should discontinue use of our website and services.

We reserve the right to modify, update, or replace these Terms & Conditions at any time. Any changes become effective immediately upon publication unless otherwise required by law. Continued use of our website after changes have been published constitutes acceptance of the updated Terms.

1. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • You have reached the legal age required in your country or region of residence.

  • Any information you provide is accurate, current, and complete.

  • You will use our website only for lawful purposes.

If you permit minors to use this website under your supervision, you accept responsibility for their activities.

2. Acceptable Use

You agree not to misuse our website or services.

This includes, but is not limited to:

  • Violating applicable laws or regulations.

  • Attempting to gain unauthorized access to our systems.

  • Uploading viruses, malware, or harmful software.

  • Disrupting website functionality.

  • Copying or reproducing website content without permission.

  • Using our website for fraudulent activities.

  • Interfering with the security or operation of the website.

Violation of these Terms may result in suspension or permanent termination of your access.

3. General Conditions

Olivia Calgary Closet reserves the right to refuse service, cancel orders, or restrict access to our website whenever reasonably necessary.

We may limit or discontinue certain products, services, or website features without prior notice.

Some information transmitted through the internet may pass through various communication networks. While we use appropriate security measures to protect your information, you acknowledge that internet communications cannot always be guaranteed to be completely secure.

Payment information is processed using secure encrypted technology through trusted payment providers.

4. Website Information

We aim to ensure that all information presented on our website is accurate and current.

However, we cannot guarantee that every description, specification, image, price, or availability status will always be completely accurate, current, or free from errors.

Information provided on this website is intended for general informational purposes only and should not be considered professional, legal, financial, or technical advice.

We reserve the right to correct errors, update information, or modify website content at any time without prior notice.

5. Products and Availability

Products offered by Olivia Calgary Closet are subject to availability.

Occasionally, certain products may become unavailable, discontinued, or temporarily out of stock without advance notice.

We reserve the right to:

  • Limit purchase quantities.

  • Restrict sales in certain regions where legally necessary.

  • Modify product descriptions.

  • Update pricing.

  • Discontinue products at our discretion.

We make every reasonable effort to display product colors, images, and descriptions as accurately as possible.

However, the appearance of products may vary depending on your device, screen settings, lighting conditions, or manufacturing variations.

Minor differences between product images and the actual product shall not automatically constitute a defect.

6. Product Quality

We strive to supply products that meet our quality standards.

While we carefully select our products and suppliers, we cannot guarantee that every product will meet each customer's personal expectations.

Unless otherwise required by applicable law, products are provided without additional warranties beyond those required by law.

Customers are responsible for reviewing product descriptions carefully before completing their purchase.

7. Prices

All prices displayed on our website are subject to change without prior notice.

Price changes will not affect orders that have already been accepted and confirmed.

Although we make every effort to ensure pricing accuracy, occasional errors may occur.

If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund or offer the customer the opportunity to proceed at the correct price.

8. Formation of the Contract

The display of products on our website constitutes an invitation to purchase and does not represent a legally binding offer.

A purchase agreement is formed only after:

  • Your order has been successfully submitted;

  • Payment authorization has been completed where applicable; and

  • Olivia Calgary Closet has accepted your order for processing.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute acceptance of the purchase contract.

We reserve the right to refuse or cancel orders where necessary, including in cases involving pricing errors, suspected fraud, stock shortages, or other legitimate business reasons.

9. Orders and Payment

When placing an order through our website, you agree to provide complete, accurate, and up-to-date information necessary to process your purchase.

After your order has been submitted, you will receive an automated confirmation email acknowledging that we have received your order. This confirmation does not guarantee acceptance of the order.

Olivia Calgary Closet reserves the right to refuse, limit, or cancel any order at its sole discretion, including but not limited to situations involving:

  • Suspected fraud or unauthorized transactions.

  • Incorrect pricing or product information.

  • Product unavailability.

  • Payment verification issues.

  • Violations of these Terms & Conditions.

If an order is cancelled after payment has been received, any eligible refund will be processed using the original payment method.

10. Billing Information

You agree to provide accurate billing, shipping, and payment information when placing an order.

It is your responsibility to ensure that your personal information remains correct and up to date so we can process your purchase and contact you if necessary.

Providing false, incomplete, or misleading information may result in delays, cancellation of your order, or refusal of future purchases.

11. Accepted Payment Methods

Olivia Calgary Closet accepts the payment methods displayed during the checkout process.

All payments are processed through secure third-party payment providers using encrypted technology designed to protect your financial information.

We do not store complete payment card details on our own servers.

Orders will only be processed after payment authorization has been successfully completed.

12. Taxes, Duties, and Import Charges

Depending on your location, your purchase may be subject to local taxes, customs duties, import fees, or other government charges.

Unless otherwise stated during checkout or required by applicable law, these charges remain the responsibility of the customer.

Olivia Calgary Closet is not responsible for additional fees imposed by customs authorities or local government agencies after shipment.

Customers are encouraged to familiarize themselves with any import requirements that may apply in their country before placing an order.

13. Optional Third-Party Services

Our website may provide access to products, services, software, or tools supplied by independent third parties.

These services are made available for your convenience.

Olivia Calgary Closet does not control, monitor, or guarantee the performance, availability, accuracy, or security of third-party services.

Your use of any third-party service is entirely at your own risk and remains subject to the terms and privacy policies of the respective provider.

14. Third-Party Links

Our website may include links to external websites operated by third parties.

These links are provided solely for informational or convenience purposes.

Olivia Calgary Closet is not responsible for the content, availability, privacy practices, products, or services offered by external websites.

Accessing third-party websites is entirely at your own discretion, and we recommend reviewing their terms and privacy policies before providing personal information or completing any transaction.

15. User Feedback and Submissions

We welcome feedback, suggestions, reviews, and other communications from our customers.

By voluntarily submitting comments, ideas, testimonials, photographs, reviews, or other content to Olivia Calgary Closet, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, edit, display, translate, and distribute such content for business, promotional, or marketing purposes, unless otherwise prohibited by law.

You confirm that any content you submit:

  • Is accurate to the best of your knowledge.

  • Does not infringe the rights of any third party.

  • Does not contain unlawful, abusive, defamatory, discriminatory, or offensive material.

  • Does not contain malicious software or harmful code.

We reserve the right, but are under no obligation, to monitor, edit, or remove user-generated content that we believe violates these Terms & Conditions or applicable laws.

16. Intellectual Property

Unless otherwise stated, all content available on this website—including text, images, graphics, logos, product descriptions, icons, designs, videos, software, and other materials—is the property of Olivia Calgary Closet or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or otherwise use any content from this website without our prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in legal action.

17. Privacy

Your privacy is important to us.

Any personal information collected through our website is processed in accordance with our Privacy Policy.

By using our website, creating an account, or placing an order, you acknowledge that your personal information may be collected, processed, stored, and used as described in our Privacy Policy.

We encourage all visitors to review our Privacy Policy to better understand how we protect personal information and the rights available to our customers.

18. Errors and Omissions

While Olivia Calgary Closet makes every reasonable effort to ensure that the information on this website is accurate and up to date, occasional errors, inaccuracies, or omissions may occur.

These may relate to product descriptions, pricing, availability, promotions, shipping costs, delivery estimates, or other website content.

We reserve the right to correct such errors, update information, or cancel orders where necessary without prior notice, including after an order has been submitted.

If your order is affected by a significant pricing or product information error, we will notify you and, where appropriate, offer the option to proceed under the corrected terms or receive a full refund.

19. Prohibited Activities

When using our website, you agree not to engage in activities that could interfere with the operation, security, or integrity of our services.

Prohibited activities include, but are not limited to:

  • Using the website for unlawful purposes.

  • Violating applicable local, national, or international laws.

  • Infringing intellectual property rights.

  • Uploading viruses, malware, or malicious code.

  • Attempting unauthorized access to our systems or customer accounts.

  • Collecting personal information belonging to other users.

  • Sending spam, phishing messages, or fraudulent communications.

  • Interfering with website functionality or security measures.

  • Using automated software, bots, or scraping tools without authorization.

  • Publishing false, misleading, defamatory, discriminatory, or offensive content.

Any violation of these Terms may result in immediate suspension or permanent termination of access to our website and services.

20. Disclaimer of Warranties

Our website, products, and services are provided on an "as available" and "as is" basis to the fullest extent permitted by applicable law.

Although we strive to provide uninterrupted access and accurate information, Olivia Calgary Closet does not guarantee that:

  • The website will always operate without interruption.

  • The website will always be free from technical errors.

  • All information will remain completely accurate or current at all times.

  • Any defects or technical issues will be corrected immediately.

  • The website will be free from viruses or other harmful components.

Customers use our website at their own discretion and risk.

Nothing contained within these Terms limits any consumer rights that cannot legally be excluded under applicable law.

21. Limitation of Liability

To the maximum extent permitted by law, Olivia Calgary Closet shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to:

  • Use of our website.

  • Inability to access the website.

  • Delayed deliveries.

  • Technical interruptions.

  • Website errors.

  • Loss of profits or business opportunities.

  • Loss of data.

  • Third-party service interruptions.

Where liability cannot legally be excluded, our liability shall be limited to the amount paid by the customer for the relevant order, unless a different limitation is required under applicable law.

22. Indemnification

You agree to indemnify and hold harmless Olivia Calgary Closet, its owners, employees, contractors, affiliates, business partners, suppliers, and service providers from any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising from:

  • Your breach of these Terms & Conditions.

  • Your misuse of the website.

  • Your violation of applicable laws.

  • Your infringement of the rights of any third party.

This obligation continues even after your use of our website has ended.

23. Severability

If any provision of these Terms & Conditions is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be interpreted to the fullest extent permitted by law.

The remaining provisions shall continue in full force and effect and remain legally binding.

24. Suspension and Termination

Olivia Calgary Closet reserves the right to suspend, restrict, or permanently terminate access to our website or services at any time where reasonably necessary.

Reasons may include, but are not limited to:

  • Fraudulent activity.

  • Violation of these Terms & Conditions.

  • Abuse of our customer support services.

  • Payment fraud.

  • Security concerns.

  • Illegal activity.

Termination of access does not affect any rights or obligations that arose before termination, including outstanding payment obligations or legal claims.

25. Force Majeure

Olivia Calgary Closet shall not be held responsible for delays or failure to perform obligations where such delays result from circumstances beyond our reasonable control.

Examples include:

  • Natural disasters.

  • Severe weather conditions.

  • Pandemics or public health emergencies.

  • War or civil unrest.

  • Government actions or restrictions.

  • Transportation disruptions.

  • Customs delays.

  • Labor disputes.

  • Internet outages.

  • Failures affecting third-party service providers.

During such events, our obligations may be suspended for the duration of the circumstances affecting performance.

We will make reasonable efforts to minimize any resulting delays and resume normal operations as soon as practicable.

26. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or guidelines published on our website, represent the complete agreement between you and Olivia Calgary Closet regarding your use of our website and services.

These Terms replace any previous agreements, communications, or understandings between you and Olivia Calgary Closet relating to the use of our website, unless otherwise required by applicable law.

If any part of these Terms is unclear or open to interpretation, such interpretation shall not automatically be considered against the party responsible for drafting these Terms.

27. No Waiver

If Olivia Calgary Closet does not immediately enforce any right or provision contained in these Terms & Conditions, this does not mean that we waive that right.

Any failure to enforce a provision at a specific time does not prevent us from enforcing the same provision in the future.

28. Governing Law

These Terms & Conditions and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the applicable laws of the Netherlands.

Any disputes arising from these Terms, your use of our website, or purchases made through Olivia Calgary Closet shall be handled in accordance with the applicable legal procedures of the relevant jurisdiction.

Nothing in these Terms affects any mandatory consumer protection rights that apply to you under applicable law.

29. Refused or Unclaimed Packages

If a package is refused at delivery, not collected from a designated pickup location, or returned to us because it could not be delivered due to customer-related reasons, additional costs may apply.

These situations may include:

  • Incorrect or incomplete shipping information provided by the customer.

  • Failure to collect a package within the required timeframe.

  • Refusal to accept delivery without a valid reason.

Any refund issued in such cases may be reduced by applicable shipping, handling, processing, or return costs incurred by Olivia Calgary Closet, where permitted by applicable law.

30. Changes to These Terms & Conditions

Olivia Calgary Closet reserves the right to update, modify, or replace any part of these Terms & Conditions at any time.

Changes may be made due to:

  • Updates to our business operations.

  • Changes in legal requirements.

  • Improvements to our services.

  • Changes in website functionality.

The most current version will always be available on this page.

It is your responsibility to review these Terms periodically. Your continued use of our website after changes are published means that you accept the updated Terms, unless otherwise required by law.

31. Contact Information

If you have any questions regarding these Terms & Conditions, our policies, or your orders, please contact our customer support team.

Olivia Calgary Closet

Email: info@oliviacalgarycloset.com

We are happy to assist you and will make every reasonable effort to respond to your inquiry as quickly as possible.

Last Updated: July 2026